Create an Empty State Screen

 

Provided information:

Create an empty state screen for the following scenario:

  • A user enters their PetPal account as a pet owner to search for a pet sitter.

  • The user is looking for a dog sitter in Berlin, but the app is not supported in that area right now. 

 

Considerations

In this situation, the empty state is not a placeholder for future content (as it would be on an empty Favorites section) but rather for potential content.

While it is helpful to provide a “Search Again” button, the user needed a pet sitter in their originally requested location. By offering a text link to request the service in a new location, the company receives important feedback and the user feels heard.

 

Suggested Text

Headline: Sorry, no sitters found.

Body: PetPal isn’t in this location yet.

Button: Search Again

Text Link: Request a New PetPal Location