CHALLENGE 12

Name Not Recognized in Form

Scenario

A user is creating an account. When they come to the step where they are asked to enter their name, they get an error message. A fraud detection software thinks their name is fake—but it’s wrong 5% of the time.

Challenge

Write an error message that prompts them to fix the error without shaming them for having a fake-sounding name.

Message: 45 characters

Goal

To alert the user to the issue without insulting them.

Considerations

This was a difficult challenge, especially with a 45 character limit. There is a lot of emotion tied to a person’s name, making it easy to be unintentionally insensitive with messaging.

After considering a number of different approaches, I chose a simple message.

I do think there could be a better solution, but it would require more time, research, and collaboration with others.

Suggested Solution

Message: Sorry, we don’t recognize that name.

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